Buce Marjorie C

BSIS – OOA

SYSANAL

Book review 9

Book: Systems Analysis and Design

Author: Julie Kendall and Kenneth Kendall

Reference No. QA 76.9 S88 K45 2002

Quote: An Open- ended interview question allows the respondent on open options for responding. The examples were selected from different interviews and are not show in any particular orders.

Question Types

Open-ended question are used in an interview in which the interviewee has the option whether to answer the question or not. In this kind of interview question such as asking what, describing or explaining are some of the particular questions that are being asked by the interviewer.

These are 8 benefits of using an open-ended question during an interview:

1. Putting the interviewee at comfortable manner
2. Allowing the interviewer to pick up on the interviewee’s vocabulary, and other.
3. Providing lot of details
4. Revealing avenues of further questioning that may gone untapped
5. Allowing more spontaneity
6. Making it more interesting for the interviewee.
7. Making phrasing easier for the interviewer
8. Using them in a pinch if the interviewer is caught unprepared.

Closed Questions limits the options for the interviewee to responds or answer. In this kind of interview the interviewee can only answer what is appropriate in the question needed. The interviewee doesn’t have a right to answer anything that is no needed in the question. Bipolar question is a special kind of closed questions.

Here are some of the benefits of using closed question in an interview:

1. Save more time.
2. It is easy to compare interview
3. Straight or direct to the point
4. Having the control on the interview
5. Cover a ground
6. Getting a relevant data.

Probe Questions allows the interviewee to get more detailed in the responses. Its purpose is to go beyond the answer and to get more details or information. Probe can be closed or open-ended questions.