A Systems Analysis Study on the
Sponsorship Program System
of Virlanie Foundation Inc.
Presented to the
Computer Applications Program
School of Management and Information Technology
De La Salle – College of Saint Benilde
In Partial fulfillment of the
Requirements of the subject
Systems Analysis
Submitted By:
Carlo Mendoza
Christopher Sison
Jun Park
Marilyn Bosito
SYSANAL
OOA/OO
July 17, 2008
Submitted To:
Mr. Paul Pajo
. Chapter 1 – Organizing for Improvement
Company Logo
Virlanie Foundation, Inc.
Company Name
Non-Profit Organization / Social Services / NGO
Industry
#4055 Yague St., Barangay Singkamas, Makati City 1600
virlanie.frm@gmail.com
Tel: +63 (02) 895 5260 / 897 2584
Mobile: +63 (0) 927 66 53 616
Fax: +63 (02) 895 5232
Back Ground
The Virlanie Foundation Inc (VFI) is Non-Profit Organization, it is the largest private non-sectarian child caring institution in Metro Manila, Philippines. It operates 12 residential homes providing shelter, food, education and love to over 1 000 disadvantaged children. It also operates five support programs that cater to their personal development and four further outreach programs that seek to alleviate poverty and fight injustice for children in the community at large. VFI runs a volunteer program and facilitates individual sponsorship from local and foreign benefactors of children both in the VFI homes and in the poorer communities of Manila.
Since its establishment in 1992, VFI has transformed the lives of thousands of children who have been victims of various forms of abuse and exploitation in the street, in jail, from prostitution and syndicates and even from their own families and relatives. With its innovative approach of community reintegration and mainstreaming, as embodied in the family structure of all the homes and its family reunification and outreach programs, VFI achieves its vision of empowered children with hope for a brighter future. The foundation is registered with the Securities and Exchange Commission and is duly licensed and recognized by the Department of Social Welfare and Development (DSWD). It is also a member of the Philippine National Council Against Child Prostitution and of the Working Party On Children’s Rights working with the Department of JustVision
Virlanie Foundation Inc. is a private, non-sectarian child caring institution duly licensed and accredited by the Department of Social Welfare and Development (DSWD). Mr. Dominique Lemay, a French national and former Director of Caritas (France) established Virlanie Foundation Inc. in 1992 in partnership with Filipinos.
Mission
Virlanie Foundation Inc. is a non-governmental child-caring institution. Our mission is to provide developmental services to our beneficiaries in order to facilitate their self-development.
Residential: allows over 300 children to experience real home life by providing them with the traditional Filipino family atmosphere. Today, a total of twelve homes has been established containing two Drop In centers.
Educational: gives the opportunity to the children to study and learn essential knowledge and moral necessary for their integration back to society.
Medical services: provide with the treatment of minor and major illnesses, emergency cases and monitor the health, nutrition and well-being of the children.
Psychological/Psychiatric: takes care of the mental health and hygiene of the children to ensure normal growth and development.
Family Program: preventive program for people from urban poor areas.
Family reunification program: focus on preparing the child and his family to reunification.
Sibuhi: therapeutic and rehabilitative art center.
Manila Youth Reception Center and the Reception Action Center: contribute to the rehabilitation and care for Youth offenders and abandoned children.
Children Legal Rights Office
Street Outreach
Jade Program: a special home for mentally and physically disabled children.
Mother and Child Home: A special home for the young unwed mothers and their babies.
History
1992
Establishment of Virlanie Foundation, Inc
Establishment of Gabay-Buhay Home for abandoned and neglected children (eight years old and above)
Establishment of Herrod Home for Young Adults
The Family Program is started, working with the poor communities of Tondo & Alabastro
1993
Establishment of Elizabeth Home for disadvantaged girls (over ten years old)
The street-based programs begin
Establishment of Herrod Home for Children
1994
Establishment of Caress Home for children five years old and above who are victims of various forms of abuse and exploitation
Creation of Volunteer and Medical Programs for employees and children (1 doctor, 2 nurses)
Establishment of the Drop-In Center for children coming directly from the streets and jail
1995
Establishment of Marco Polo Home for abandoned & neglected children (over ten years old)
Herrod Home Para Sa Bata (as it is now known), a halfway home for children from the Drop-In Center, initially called L’Envol Home
Establishment of Jade Home for special children
Establishment of Marco Polo Care Center for abandoned & neglected children (between four and ten years old)
1996
Establishment of Ella Yallah Home for children from the Drop-In Center (over eight years old)
Establishment of Mother & Child Home for young unwed mothers and their babies, and pregnant young girls
The Family Program begins to provide scholarship grants to poor but promising students who also show potential as youth leaders
1997
Opening of SIBUHI, the creativity and development center for the children’s therapeutic and developmental activities
The Children’s Legal Rights Office opens, to provide legal assistance to children in jail
Start of the Pedagogical Farm Project in Balayan, Batangas for boys aged 14 years and above
1998
Establishment of Ma Maison for children aged 14 years and above who have suffered abuse, child prostitutes or victims of physical maltreatment
1999
Visit of His Royal Highness, Prince Albert of Monaco
The Family Reunification Program is started for the child and the family’s eventual reunification
Ma Maison is dissolved due to financial constraints
2000
The Family Program phases out its service to the communities in Alabastro to focus on Barangay Singkamas and communities in Tondo, Manila
2001
The foundation is awarded the French Republic’s Human Rights Prize in recognition of its work alleviating the plight of street children in Metro Manila
Establishment of the Young Adults Program
Caress Home begins to cater exclusively for boys who are victims of various abuses, children in conflict with the law, and those with behavioral problems
2002
Establishment of Magellan, an informal school for tutorial support for disadvantaged children
The Family Program extends it services to the communities in Payatas, Quezon City
2003
The Children’s Legal Rights Office expands its services to minors to include educational assistance, summer trainings/seminars, monthly follow-up visits of the minor in the community in coordination with the local barangay officials and regular counseling to the minor and the parents
2004
Visit of Her Royal Highness Princess Caroline of Hanover.
The Children’s Legal Rights Office initiates preventive activities by conducting intervention in police precincts prior to inquest proceedings in order to prevent minors from being subjected to the criminal justice system
2005
Virlanie Foundation participates in an exchange program with the Don Bosco Ashalayam home/rehabilitation center for street children in West Bengal, India, sponsored by Fondation d’Enterprise Air France
2006
Establishment of Aime for special children coming from the Reception and Action Center (RAC)
Visit of Andrea Casiraghi, son of Her Royal Highness Princess Caroline of Hanover
2007
Closing of Herod Para Sa Bata Home
Opening of Patricia’s Half Way Home, a transit pedagogical place for children in conflict with the law prior to their reintegration to the mainstream
Opening of the Open Day Care Center that completes the actions already done by the Street Education Program
Statement of the Problem
One of the programs of Virlanie Foundation Inc. is Sponsorship program; the mission of the sponsorship program is to provide every child who wishes to go school with financial help towards the costs of schooling. For the past 3 years the program experiencing difficulties in managing and communicating benefactor/sponsors and beneficiaries in regard to their relations. Children covered by the sponsorship program are sourced from the Residential Program (the 12 homes) which located in Makati city, the Family Program which located in different area of Metro, outreach program working in the poorer communities or the Family Reunification Program located in different provinces in the Philippines. Sponsorship program that provides aftercare to children who were living in the houses of the foundation and children reunited with their families, because of their different location the coordinator of the sponsorship program having difficulties in communicating, locating their budget, activeness in the program, giving requirements and updating their individual performances.
Money from a child’s sponsor is spent on the essential and obligatory expenses concerning a child’s schooling; tuition fees, books, uniforms and bags.
The program problems:
Ø Difficulties on their program communication
Ø Problem in locating budget for the beneficiaries
Ø Delay in submitting reports
Ø Incomplete requirements of beneficiaries
Ø In active beneficiaries
Propose System
Open Sponsorship Communication System (OSCS)
The goal of this system is to have open communication the benefactors/sponsors to their beneficiaries with the guide of the organization policy, program coordinators and program heads, this system help sponsorship program to manage the relationship of the sponsors to their respective beneficiaries.
OSCS used email and groups in communicating; beneficiaries submit their requirements letter to the email of the Sponsor Coordinator, Sponsor Coordinator submit the letter of the beneficiaries to their respective benefactor through email, reminders, schedule of budgeting, giving budget, list of the name of the sponsor and meeting are post and send to the email of beneficiaries, assign area coordinator report to the Program Head through email and evaluation form are available online.
The objective of the System:
Ø gives effective program communication
Ø lessen the work of the Sponsorship coordinator
Ø minimize the time of locating budget for every beneficiaries
Ø Availability of the information
Ø Increased speed of activity of beneficiaries
Ø Increased speed of reports of area coordinator to the Program head
Ø Improved program planning
Ø Increased program l flexibility
Ø Faster response of the sponsor
Significance of the Study
The significance of the system analysis is to analyze and study the existing system of Virlanie Foundation Inc and find what are the problems and causes, and from that problem proposed or develops system that will helped the organization to make their system more efficient, effective, accessible and manageable and from this study we are expecting to learned from the existing system of Virlanie Foundation Inc.
Scope and limitations
Our study focus on the Sponsorship program, which evolved managing beneficiaries, budgeting, and communicating benefactor/sponsors and beneficiaries in regard to their relationship, in some parts of the program applying sponsor and finding sponsor is not included.
Define terms and acronyms
VFI - Virlanie Foundation Inc.
OSCS – Open sponsorship Communication Sytem
1. UCN
Identification Summary
Title: Write to Sponsor/Benefactor
Summary: This use case will allow the beneficiaries to write their sponsors
Actor: Beneficiaries
Creation day: July 24, 2008 date update:
Version: 1.0 person in charge: Marilyn Bosito
Flow of Events
Preconditions:
1. Clients of VFI
2. Able to write and read
3. Under Sponsorship Program
4. Office hours
Main Success Scenario:
1. Ask the program coordinator for the name of the sponsor
2. Ask for what type of letter your going to write
3. Make A card for the Letter
4. Write the letter
5. Submit to the Program Coordinator
6. Wait for the confirmation of the delivery of letter
7. Wait for the reply
Alternative Sequence:
A1. Sequence starts at point 1 of main scenario (MS) name of the sponsor is not in the list
2. Program coordinator ask you to wait for the verification of your sponsor name
back to point 1
A2. Sequence starts at point 5 of main success scenario the Program coordinator is absent
6. Look for any other persons in charge in the program
7. Submit the letter to the persons in charge
Back to point 6
Error Sequence:
E1.From point 0 of main success scenario, Your not under Sponsorship Program
1. The Program head inform you that your not under in the program
Use case fails
E2.From point 0 of main success scenario office is closed
1. The beneficiaries not able to get the name of his/her sponsor
Post Condition:
1. Letter for the sponsor is added
UI. Requirement.
VFI Clients
Non-Functional Requirement
-Response time: One month to Confirm
-Concurrency: treat fairly the other beneficiaries
-Availability: Monday to Saturday at office hours
Integrity: the identity of the beneficiaries
2. UCN
Identification Summary
Title: Ask for Budget
Summary: This use case will allow the beneficiaries to ask for budget
Actor: Beneficiaries
Creation day: July 24, 2008 date update:
Version: 1.0 person in charge: Marilyn Bosito
Flow of Events
Preconditions:
1. Clients of VFI
2. Able to write and read
3. Under Sponsorship Program
4. Office hours
5. Budgeting weeks
Main Success
1. List the expenses for one month
2. Give to the program coordinator
3. Ask for the approval
4. Program coordinator check your list
5. Program coordinator approve the list
6. Wait for the schedule of giving the budget
7. Back to the assigned date
Alternative Sequence:
A1. Sequence starts at point 4 of main success scenario list of the expenses excess the maximum value of budget
5. Program coordinator ask you to revised the list and list only the important things needed
back to point 3
A2. Sequence starts at point 7 of main success scenario forgot to comeback in the assigned date
8. Ask for reschedule of releasing the budget
Back to point 6
Error Sequence:
E1.From point 0 of main success scenario, Your not under Sponsorship Program
2. The Program head inform you that your not under in the program
Use case fails
E2.From point 0 of main success scenario office is closed
1. The beneficiaries not able to ask budget
Post Condition:
· Money of the program became lesser
User Interface Requirement.
VFI Clients
Non-Functional Requirement
-Response time: One week to Confirm
-Concurrency: treat fairly the other beneficiaries
-Availability: Monday to Saturday at office hours
Integrity: the identity of the beneficiaries
3. UCN
Identification Summary
Title: Evaluate Beneficiaries
Summary: This use case will allow the beneficiaries to evaluate of their sponsor coordinator
Actor: Parents/Guardian, Sponsor Coordinator
Creation day: July 24, 2008 date update:
Version: 1.0 person in charge: Marilyn Bosito
Flow of Events
Preconditions:
1. Clients of VFI
2. Under Sponsorship Program
3. Quarterly meeting day
Main Success
1. Parents /Guardian beneficiaries inform by the sponsor coordinator for the evaluating day
2. Parents/Guardian of beneficiaries attend for the evaluating day or quarterly meeting
3. During the meeting parents are required to fill up the evaluating form for their child
4. Parents/Guardian submit the form
5. Sponsor coordinator check the form
6. Sponsor coordinator ask some question about the beneficiaries
7. Parents/Guardian answer the question
8. Sponsor coordinator submit the evaluation form to the Sponsor head
9. meeting dismiss
Alternative Sequence:
A1. Sequence starts at point 0 of main success parents/guardian of beneficiaries not inform for the evaluation day
1. The sponsor coordinator contact the parents/guardian and schedule for special evaluation
2. The parents/guardian come new evaluation day
Back to point 3
A2. Sequence starts at point 5 of main success scenario evaluation form incomplete requirements
1. The sponsor coordinator ask for revision or evaluate again the beneficiaries
Back to point 6
Error Sequence:
E1.From point 0 of main success scenario, beneficiaries is terminated in the Sponsorship Program
3. The Program head inform guardian/parents that the beneficiaries is not part of the program
Use case fails
E2.From point 8 of main success scenario sponsor coordinator fails to submit the evaluation form
Evaluation Fails
Post Condition:
· Number of beneficiaries evaluate increase
· Degree of performance are confirm
UI. Requirement.
· VFI Clients
Non-Functional Requirement
-Response time: one day
-Concurrency: treat fairly the other beneficiaries
-Availability: Monday to Saturday at office hours
Integrity: the identity of the beneficiaries
4. UCN
Identification Summary
Title: Give Budget
Summary: This use case will allow the sponsor coordinator to give budget to the beneficiaries
Actor: Beneficiaries, Sponsor Coordinator
Creation day: July 24, 2008 date update:
Version: 1.0 person in charge: Marilyn Bosito
Flow of Events
Preconditions:
· Clients of VFI
· Under Sponsorship Program
· Schedule day of budgeting
Main Success
1. Beneficiaries contact their sponsor coordinator
2. Ask budget
3. Sponsor Coordinator give budget
4. Check if all the budget is completed
5. Sign the voucher
6. Get the Budget
Alternative Sequence:
A1. Sequence starts at point 4 of main success budget is not completed
4. Ask the Sponsor coordinator for completing budget
5. back to point 4
Error Sequence:
E1.From point 1 of main success scenario, Sponsor coordinator is not available
2. Other person uncharged ask you to comeback
3. Budget will not get
Use case fails
E2.From point 6 of main success scenario you forget to get your budget
6. Budget is left in the office
Budget will not get, Use case fails
Post Condition:
- Budget of Sponsorship program lessen
- Budget of beneficiaries added
User Interface Requirement.
VFI Clients
Non-Functional Requirement
-Response time: On the day scheduled
-Concurrency: treat fairly the other beneficiaries
-Availability: Monday to Saturday at office hours
Integrity: the identity of the beneficiaries
ACTIVITY DIAGRAM
WRITE SPONSOR
ASK BUDGET
EVALUATE BENEFICIARIES
TABLE OF RECOMENDATION
|
Problem to be addressed
|
Recommended change needed to improve
|
Activities affected by the change?
|
|
Difficulties on their program communication
|
Telephone change to
email and groups for communication
|
|
|
Problem in locating budget for the beneficiaries
|
Over all level change to
Categorize level of
Beneficiaries (primary. Secondary and college)
Getting to office change to
LBC or bank account
For sending the budget through
|
|
|
Delay in submitting reports
|
Area Coordinator submit reports direct to Sponsor Coordinator and Program Head change to Sending reports email
|
|
|
Incomplete requirements of beneficiaries
|
Calling to the office of Sponsor Coordinator to ask for requirements change to online from the email groups and submit it online
|
|
|
In active beneficiaries
|
Reminders and Meetings post in the email groups and sent it to they individual email address
|
|
Use case Of Proposed System (Open Sponsorship Communication system)
1. UCN (OSCS)
Identification Summary
Title: Email Sponsor/benefactor
Summary: This use case will allow the beneficiaries to send letter through email
Actor: Accounting, Sponsor Coordinator
Creation day: July 24, 2008 date update:
Version: 1.0 person in charge: Marilyn Bosito
Flow of Events
Preconditions:
Ø Office hours
Main Success
Alternative Sequence:
A1. Sequence starts at point 1 of main success forget the letter requirements
2. Go to the email groups and look for the letter requirements
Back to point 2
A2. Sequence starts at point 6 of main success scenario letter are not qualified
6. The sponsor coordinator ask for revision of the letter
7. Sponsor Coordinator Send back to the beneficiaries
8. Beneficiaries revised the letter
Back to point 5
Error Sequence:
E1.From point 0 of main success scenario, beneficiaries don’t have email address of the Sponsor Coordinator
1. Beneficiaries are not able to send the letter
Use case fails
E2.From point 8 of main success scenario sponsor coordinator fails to send the letter
9. Sponsor Coordinator are not able to sent the letter of the beneficiaries their respective benefactor
Use case Fails
Post Condition:
· Number of letter send increased
UI. Requirement.
· VFI Clients
Non-Functional Requirement
-Response time: monthly
-Concurrency: treat fairly the other beneficiaries
-Availability: Any time
Integrity: the identity of the beneficiaries
2. UCN (OSCS)
Identification Summary
Title:Get Budget
Summary: This use case will allow the beneficiaries to send their list of things need to be budget and send the budget by the Sponsor Coordinator
Actor: Beneficiaries, Sponsor Coordinator
Creation day: July 24, 2008 date update:
Version: 1.0 person in charge: Marilyn Bosito
Flow of Events
Preconditions:
Ø Clients of VFI
Ø Under Sponsorship Program
Ø Email Address Sponsor Coordinator
Ø Own email address
Ø Internet connection
Main Success
1. List the things needed for the whole month
2. Send the list to the Sponsor Coordinator
3. Sponsor Coordinator check the list
4. Approved the list
5. deliver the budget through LBC and Bank Account ( For Outside Metro manila)
6. Check the budget if it is delivered
7. Budget Delivered
8. Receive budget
9. Get budget
Alternative Sequence:
A1. Sequence starts at point 3 of main success scenario the list exceed limit amount
3. Sponsor Coordinator send back the list to the beneficiaries
4. beneficiaries edit the list and include only things needed
Back to point 2
A2. Sequence starts at point 6 of main success scenario 6 budget will not delivered
7. Sponsor Coordinator check budget to the LBC or to the Bank
Back to point 5
Error Sequence:
E1.From point 0 of main success scenario, beneficiaries not able to send list of things needed to be budget
1. Beneficiaries are not able to get budget
Use case fails
E2.From point 5 of main success scenario budget is not available
6. Sponsor Coordinator inform beneficiaries that budget is not available
Use case Fails
Post Condition:
· Beneficiaries budget increased
· Money of LBC or bank Increased
UI. Requirement.
· VFI Clients
Non-Functional Requirement
-Response time: monthly
-Concurrency: treat fairly the other beneficiaries
-Availability: Any time
Integrity: the identity of the beneficiaries
3. UCN (OSCS)
Identification Summary
Title: Locate Budget
Summary: This use case will allow Sponsor Coordinator to locate
Actor: Sponsor Coordinator
Creation day: July 24, 2008 date update:
Version: 1.0 person in charge: Marilyn Bosito
Flow of Events
Preconditions:
Ø Clients of VFI
Ø Under Sponsorship Program
Ø Email Address Sponsor Coordinator
Ø Own email address
Ø Internet connection
Main Success
1. Sponsor Coordinator categories the beneficiaries from primary to college, Metro Manila to Provinces
2. make a report to the accounting office
3. ask for the cash advance of the budget
4. Withdraw amount for the budget
5. distribute the budget to the categories of beneficiaries
6. wait for the list of things from the beneficiaries
7. report to the program Head
Alternative Sequence:
A1. Sequence starts at point 3 of main success scenario the list exceed limit amount
5. Sponsor Coordinator send back the list to the beneficiaries
6. beneficiaries edit the list and include only things needed
Back to point 2
A2. Sequence starts at point 6 of main success scenario 6 budget will not delivered
8. Sponsor Coordinator check budget to the LBC or to the Bank
Back to point 5
Error Sequence:
E1.From point 0 of main success scenario, beneficiaries not able to send list of things needed to be budget
2. Beneficiaries are not able to get budget
Use case fails
E2.From point 5 of main success scenario budget is not available
6. Sponsor Coordinator inform beneficiaries that budget is not available
Use case Fails
Post Condition:
· Beneficiaries budget increased
· Money of LBC or bank Increased
UI. Requirement.
· VFI Clients
Non-Functional Requirement
-Response time: monthly
-Concurrency: treat fairly the other beneficiaries
-Availability: Any time
Integrity: the identity of the beneficiaries
4. UCN (OSCS)
Identification Summary
Title: Evaluate Beneficiaries
Summary: This use case will allow the beneficiaries to evaluate of their sponsor coordinator
Actor: Parents/Guardian, Sponsor Coordinator
Creation day: July 24, 2008 date update:
Version: 1.0 person in charge: Marilyn Bosito
Flow of Events
Preconditions:
Ø Clients of VFI
Ø Under Sponsorship Program
Ø Internet connection
Ø Email and email groups of the sponsorship program
Main Success
1. Sponsor coordinator post reminders and contact the parents/guardian for evaluation day
2. Parents/Guardian fill up the evaluation form online or given by the SC
3. Parents/guardian submit the filled up evaluation form of their child either online or direct to the office
4. Sponsor coordinator check the evaluation form
5. Sponsor coordinator send some question to parents/guardian
6. Parents/Guardian answer the question online or submit in paper
7. Sponsor coordinator submit the evaluation form to the Sponsor head online
8. Sponsor coordinator check the evaluation form
9. Compute the degree of performance
10. Evaluation confirm
Alternative Sequence:
A1. Sequence starts at point 2 of main success scenario parents/guardian of beneficiaries forget to submit the evaluation form
3. The sponsor coordinator contact the parents/guardian and inform to submit the evaluation form
Back to point 2
A2. Sequence starts at point 5 of main success scenario questioned not answered
7. The sponsor coordinator inform/contact the parents/guardian about the questioned to be answered in the evaluation form
Back to point 6
Error Sequence:
E1.From point 0 of main success scenario, guardian/parents not informed for the evaluation day
1.Guardian/parents of the beneficiaries is not able to evaluate their child
Use case fails
E2.From point 8 of main success scenario sponsor coordinator fails to submit the evaluation form
Evaluation Fails
E3. From point 0 of main success scenario, beneficiaries is terminated in the Sponsorship Program
4. The Program head inform guardian/parents that the beneficiaries is not part of the program
Use case fails
Post Condition:
· Number of beneficiaries evaluate increase
· Degree of performance are confirm
UI. Requirement.
· VFI Clients
Non-Functional Requirement
-Response time: 5 minutes
-Concurrency: treat fairly the other beneficiaries
-Availability: Monday to Saturday at office hours
Integrity: the identity of the beneficiaries
Benchmarking
Back Ground
Bahay Tuluyan is a non-profit organization working with children in need of special protection (CNSP) in the Philippines. Bahay Tuluyan is currently providing alternative education and social services for children in Manila, Laguna and Quezon, Philippines. To find out more about what Bahay Tuluyan does please go to the About page.
Services
Bahay Tuluyan provides various social services for children. These services are provided on the street and in the community through the use of a mobile unit, which roves around the streets of Manila. Bahay Tuluyan also provides social services for children in its 3 centers in Manila, Laguna and Quezon.
All of the children residing in Bahay Tuluyan's temporary residential shelters are provided scholarship assistance so that they can continue their education. This includes tutorials, school materials, uniforms, food, and other school requirements. Some children in the community are also provided with assistance so that they can continue their schooling. The scholarship program provides assistance at the elementary, high school and tertiary levels.
The Ikot Tampayan STAR children’s program (or Ikot STAR) is a program through which services are delivered to children on the street around the city of Manila. Using a specially equipped van the Ikot STAR team visits the children where they are, providing alternative education, feeding and case management services.
Streamlining
Ø Based on the changes you propose to the existing system, describe which of the 12 streamlining tools you used (I expect this to be more than one. Automation should not be the only tool you used) and briefly describe how you applied it in your system design.
Ø For example, if you say you applied Duplication Elimination, explain that instead of making 3 copies of a certain form, only one copy is needed in the new design. Explain why you propose this change and the advantages of the new design.
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