Name: Jecca Cervero
Section: O0C
Book: Systems Analysis And Design /Fifth Edition
Author: Kenneth E. Kendall, Julie E. Kendall
Reference No.: QA 76.9 S88 K45 2002
Chapter: Chapter 4
Quote: Workflow Analysis is a process where an organization identifies and evaluate how well existing processes are achieving organizational goals.
Review:
Workflow Analysis
The Workflow Analysis will illustrate how a systems analyst should do things and shows the changes needed to maximize resources.
Workflow analysis may reveal signs of larger problems, such as:
- Data or information doesn’t flow as intended
Too many or too few people, wrong people receiving it
- Bottlenecks in the processing of forms
- Access to online forms is cumbersome
e.i. Web forms must be printed and then sent rather than electronic submission
- Unnecessary duplication of work occurs because employees are unaware that information is already in existence
- Employees lack understanding about the interrelatedness of information flow
e.i. they don’t know that their output works as input to another person
A business process reengineering (BPR) tool called Workflow BPR from Holosofox, Inc. is a set of tools that include modeling tools; analysis measures; simulation for analyzing bottlenecks; and integration with CASE tools, financial systems, or human resource management systems.
Business process reengineering software includes the following features:
- Modeling of the existing system
- Analysis of possible outcomes
- Simulation of proposed work flow
Doing workflow analysis helps a systems analyst to integrate ecommerce into the traditional business processes.
A systems analyst may obtain some valuable information by analzing workflows.. Generally, work flow analysis is a historical data. It enables the analyst to diagram the flow of information, paperwork, and decisions that comprise the business process in an organization and it must be prepared and kept by someone for specific purposes.
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